Making a Subject Access Request

Data Protection laws give you a range of rights including the right to see personal information that the Council holds about you. This is known as the right of "subject access". To make a Subject Access Request, please use the following contact details:


Records & Information Governance Team
Stirling Council,

When you make a Subject Access Request, we need to know:

  • your name and date of birth
  • the type of personal data are you requesting. Are you looking for personal data held in relation to Social Work, Housing, Education, Council Tax or a different council service?
  • a copy of some ID containing your signature and/or your photograph, so that we can validate and progress your request

Once we receive your request we will contact you to confirm that we have received it and advise you if we require any further information or ID.

If you are making a request for personal data relating to someone else, we may need to confirm that you are able to access it on their behalf.

  • you might be acting on behalf of a friend or member of the family, and that person has signed a mandate form allowing you to act for them
  • you might have Power of Attorney that enables you to act for that person
  • you may be a parent with parental rights who wants personal data relating to your child aged under 12

Please note that children over the age of 12 are usually able to make a request for writing using their own right of access. We may ask you to provide a mandate form signed by them before we can disclose their personal data to you.

Your rights

You have the following rights under data protection laws. If you wish to make a request when exercising any of these rights, you may make that either verbally or in writing. However, to help us deal with your request properly, we recommend that requests are made in writing using the contact details above.

  • The right to be informed about how we collect and use your personal information, through privacy notices such as this. 
  • The right to request information we hold about you. This is known as a Subject Access Request and is free of charge. We must respond within one month, although this can be extended to three months if the information is complex. 
  • The right to rectification. You are entitled to have your information rectified if it is factually inaccurate or incomplete. We must respond to your request within one month. If we decide to take no action, we will tell you why and let you know about your right of complaint to the UK Information Commissioner
  • The right to erasure. You have the right to ask us to delete your information or stop using it.  It will not always be possible for us to comply with your request, for example if we have a legal obligation to keep the information.  If we decide to take no action, we will tell you why and let you know about your right of complaint to the UK Information Commissioner.  
  • The right to restrict processing. You have the right to restrict how your data is processed in certain circumstances, for example if the information is not accurate. If a restriction is applied, we can retain just enough information to ensure that the restriction is respected in future. We must tell you if we decide to lift a restriction on processing.
  • The right to data portability. If we are processing your personal data with your consent, and it is held in a structured, commonly used, machine readable form, you have a right to ask us to transmit it to another data controller so they can use it.  This right does not apply if we process your personal data as part of our public task.  
  • The right to object. You can object to your information being used for profiling, direct marketing or research purposes. 
  • You have rights in relation to automated decision making and profiling, to reduce the risk that a potentially damaging decision is taken without human intervention. 

The Information Commissioner's Office provides further information about these rights, including how you should expect us to respond to any requests.


Last updated: Friday, April 23, 2021 12:09 PM