The Council operates an emergency standby service out of normal working hours. Please note that this class of repair is intended to deal with genuine emergencies which are likely to cause property damage, injury or death.  An Emergency Repair is any situation where:

  • works are required to make a property safe.
  • there is a safety risk to the tenant or other members of the public.
  • there is a risk of property damage

This service includes attendance for police incidents, house fires and MECS attendance calls, etc.

To make best use of our resource any call received after 11pm at night will be vetted against our emergency criteria and advice provided to you on our attendance times.

For example;

If you find that you are locked out of your property after 11pm (i.e., lost keys), our advice will be that we will attend between 6am and 8am the following morning.  (To avoid re-occurrence you will be offered a Tenant to pay emergency which will include the installation of a keysafe.)

Last updated: Thursday, April 21, 2022 3:32 PM