New Bin: You do not need to provide any additional information once the correct options have been selected.
Larger Grey Bin: These are available for households of 6 or more people and any requests for these will be checked against our records before being approved.
Please note that under the Council’s new Waste and Recycling Policy that was adopted on 11 February, 2021, the following changes to additional bin capacity will apply later this year (we will advise residents when these changes take effect):
- A household of five or more, rather than a household of six or more, with excess non-recyclable can apply for their standard 240L grey bin (general waste) to be swapped for a larger 360L grey bin.
- Households with two or more children in nappies will now be able to apply for the non-hazardous healthcare waste collection service – an additional 240L grey (general waste) bin.
Request: You can request new bins, caddy liners, replacement bins, exchange of bin or repairs to a bin at your own address.
Bin replacements, exchanges and repair: Please include tell us why you need a replacement bin, or the part of your bin that needs repaired. For example, its wheels or lid.
If you need to exchange your bin, please provide details about why you need this. For example, your current bin is too small.
Providing your contact details is optional but we would be unable to contact you without these.
Our Customer Service Team responds to enquiries Monday to Friday, 9am to 5pm. If you email out with these timescales, you will need to wait for a response. If you need to report an emergency, please call 01786 404040 and our Emergency Out Of Hours Team will support you.
Last updated: Tuesday, June 1, 2021 4:38 PM