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Our Customer Service Team responds to enquiries Monday to Friday, 9am to 5pm. If you email out with these timescales, you will need to wait for a response.  If you need to report an emergency, please call 01786 404040 and our Emergency Out Of Hours Team will support you.

Blocked Gullies

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Following Government guidance on COVID-19, our teams will be carrying out emergency repairs only. 

In respect of the ongoing situation with the Coronavirus that requires you to self-isolate non-essential visits based on advice from Public Health Scotland and NHS Inform, we will not be able to attend until such a time that the isolation period has ended. Please get back in touch with us when you (or your family) are no longer isolating and we will arrange an appointment then. 

Essential Visits 

We will attend, however, it is important that the person (or persons) self-isolating are in another room and remain there for the duration of the visit. If this visit is for a repair to be undertaken then where possible we ask that you clean the area and surfaces, where the repair is required, with soap & water or antibacterial wipes etc to allow our operatives to work safely.

For information about the Brown and Grey Bin Replacement roll out please visit our dedicated pages.

If you are moving to or from a property within the Stirling Council area please complete the form in order to notify us of your change of address details.

Alternatively, view or download the change of address form in pdf format.

Please read our terms and conditions before completing this form.

Change of Address

Declaration
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The Commercial Waste service is currently running as normal for those customers still requiring a service during this time.
Our Customer Service Team responds to enquiries Monday to Friday, 9am to 5pm. If you email out with these timescales, you will need to wait for a response.  If you need to report an emergency, please call 01786 404040 and our Emergency Out Of Hours Team will support you.

Commercial Waste Contact Us

Compliments & Complaints

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To help us respond quickly, we would really appreciate as much detail as possible.  If you have any evidence such as photographs, this would also be really helpful.

We will try to remove fly-tipping as quickly as possible. However, it must be noted that the Council will not remove fly-tipping from privately owned properties. In these cases, we will request that the landowner removes the fly-tipped items.

Please note, fly-tipping that has been found in water is managed by The Scottish Environment Protection Agency (SEPA). If it is on a motorway or trunk road, it is the responsibility of Transport Scotland who maintains and monitor the trunk road network across Scotland.

Our Customer Service Team responds to enquiries Monday to Friday, 9am to 5pm. If you email out with these timescales, you will need to wait for a response.  If you need to report an emergency, please call 01786 404040 and our Emergency Out Of Hours Team will support you.

Providing your contact details is optional but we would be unable to contact you without these.

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Further Information

To apply for Free School Meals please click on the link.

Please use this form to make an enquiry about our services if you are unable to find the information on our website.  If you want to submit a complaint, please refer to our Compliments and Complaints form.

Our Customer Service Team responds to enquiries Monday to Friday, 9am to 5pm. If you email out with these timescales, you will need to wait for a response.  If you need to report an emergency, please call 01786 404040 and our Emergency Out Of Hours Team will support you.

General Enquiries

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Please do not submit a request if the bin is any of the following locations:

  • Springkerse Industrial/Retail Estate and Business Parks
  • Supermarket car parks
  • School premises
  • Hospital premises

Our Customer Service Team responds to enquiries Monday to Friday, 9am to 5pm. If you email out with these timescales, you will need to wait for a response.  If you need to report an emergency, please call 01786 404040 and our Emergency Out Of Hours Team will support you.

Litter Bin or Dog Bin

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New Bin: You do not need to provide any additional information once the correct options have been selected.

Additional recycling bins (Blue and Green) can be provided for those who need extra capacity. Households with five or more permanent residents can request a bigger grey bin if needed, while those with four residents can apply, subject to assessment criteria. Households that produce non-hazardous personal healthcare waste, or have two or more children in nappies, can also apply for an additional 240-litre grey bin, if required.

Request: You can request new bins, caddy liners, replacement bins, exchange of bin or repairs to a bin at your own address.

Bin replacements, exchanges and repair: Please include tell us why you need a replacement bin, or the part of your bin that needs to be repaired.  For example, its wheels or lid.

If you need to exchange your bin, please provide details about why you need this.  For example, your current bin is too small.

Our Customer Service Team responds to enquiries Monday to Friday, 9am to 5pm. If you email out with these timescales, you will need to wait for a response.  If you need to report an emergency, please call 01786 404040 and our Emergency Out Of Hours Team will support you.

New, Missed, Additional or Replacement Bin

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We are currently only able to investigate and treat rodent (rats/mice) issues outside a domestic property. The following services are currently suspended until further notice: Wasps, Ants, Bedbugs Fleas and Cockroaches, Flies and Bluebottles and Beetles.

Stirling Council takes the health and safety of its staff very seriously and for this reason, the pest control service will no longer carry out any working at height. This involves using ladders or steps to access loft areas or roof spaces and any exterior works requiring the use of ladders or steps.

We are also unable to investigate or treat Wasps, Ants, Bedbugs Fleas and Cockroaches, Flies and Bluebottles and Beetles at the moment.

We apologise for any difficulties that this may cause and would advise customers to contact an alternative pest control contractor who may be able to provide this service.

Our Customer Service Team responds to enquiries Monday to Friday, 9am to 5pm. If you email out with these timescales, you will need to wait for a response.  If you need to report an emergency, please call 01786 404040 and our Emergency Out Of Hours Team will support you.

Report a Pest Control problem

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If the pothole is dangerous and will/has caused damaged or injury, please call us on 01786 404040.

Please check that the road is not a private road.

If the pothole is on a motorway or trunk road, please contact the highway agency.

If you wish to make an insurance claim, as well as, report a pothole please complete a Road Defect Insurance Claim Form.

Our Customer Service Team responds to enquiries Monday to Friday, 9am to 5pm. If you email out with these timescales, you will need to wait for a response.  If you need to report an emergency, please call 01786 404040 and our Emergency Out Of Hours Team will support you.

Potholes

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Confirmation

Our Customer Service Team responds to enquiries Monday to Friday, 9am to 5pm. If you email out with these timescales, you will need to wait for a response.  If you need to report an emergency, please call 01786 404040 and our Emergency Out Of Hours Team will support you.

Report an Issue

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Report Fraud

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Our Customer Service Team responds to enquiries Monday to Friday, 9am to 5pm. If you email out with these timescales, you will need to wait for a response.  If you need to report an emergency, please call 01786 404040 and our Emergency Out Of Hours Team will support you.

Roadside Defects

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Last updated: Tuesday, January 26, 2021 2:50 PM